- Fast, remote diagnosis and fixes – no hassle, no waiting
- Assistance with complex technical issues 24×7
- Assistance with device pairing and configuration
- Programming rules including troubleshooting and fixing existing ones
- Troubleshooting devices
- Disaster recovery
- Upgrading devices
- Customization options
Save time and money (in addition to peace of mind)
Zipato technicians provide support services remotely, on-demand, at a fraction of the cost of an in-home service. If they need to work on your controller or configure your network, our expert techs use secure remote-access technology to tap in temporarily and take care of business.
Get everything working together — and keep it that way
With our Premium services you’ll get your smart home up and running, and make sure it stays that way. Let us help you get your devices working with your system, program automation rules, configure virtual multi-zone thermostats and security alarm partitions, setup SIP intercom system etc….
Why choose Premium Support?
Problems with your devices, home network, rules, or automation system in general can be very frustrating. Zipato Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle. If you’ve got a new device, we’ll help you connect it to your Zipato system. From first-time setup to ongoing maintenance and as-needed troubleshooting, our experts will help you fix your Zipato system issues fast. Now’s your chance to put home automation issues in the hands of experts — and put do-it-alone tech support behind you.
After you purchase the PRO HOUR service, you will receive the email with the coupon code. Go to community.zipato.com and submit Service Request. Our technician will guide you through the rest of the process.
The best practice would be to go to community.zipato.com and submit a Services Request first. After explaining your request, our technician will advise you how many PRO HOURS are needed for our team to fulfill your request.
In case you will have more then 15 minutes left after we resolve your Request, you will be allowed to open a new Request.
PRO HOUR includes all possible services related to Zipato platform. Depends of what type of Request to you have, we will assign a team member with most suitable skills.