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Professional hour

US $ 65,00 -

Professional assistance for any issue with your Zipato smart home.

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Professional hour

US $ 65,00 - Add to cart


  • Fast, remote diagnosis and fixes – no hassle, no waiting
  • Assistance with complex technical issues 24×7
  • Assistance with device pairing and configuration
  • Programming rules including troubleshooting and fixing existing ones
  • Troubleshooting devices
  • Disaster recovery
  • Upgrading devices
  • Customization options

Save time and money (in addition to peace of mind)

Zipato technicians provide support services remotely, on-demand, at a fraction of the cost of an in-home service. If they need to work on your controller or configure your network, our expert techs use secure remote-access technology to tap in temporarily and take care of business.


Get everything working together — and keep it that way

With our Premium services you’ll get your smart home up and running, and make sure it stays that way. Let us help you get your devices working with your system, program automation rules, configure virtual multi-zone thermostats and security alarm partitions, setup SIP intercom system etc….


Why choose Premium Support?

Problems with your devices, home network, rules, or automation system in general can be very frustrating. Zipato Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle. If you’ve got a new device, we’ll help you connect it to your Zipato system. From first-time setup to ongoing maintenance and as-needed troubleshooting, our experts will help you fix your Zipato system issues fast. Now’s your chance to put home automation issues in the hands of experts — and put do-it-alone tech support behind you.


How it works?

After you purchase the PRO HOUR service, you will receive the email with the coupon code. Go to and submit Service Request. Our technician will guide you through the rest of the process.

How many hours should I buy?

The best practice would be to go to and submit a Services Request first. After explaining your request, our technician will advise you how many PRO HOURS are needed for our team to fulfill your request.

Can I use one PRO HOUR for multiple service requests?

In case you will have more then 15 minutes left after we resolve your Request, you will be allowed to open a new Request.

Which services I can ask for within PRO HOUR?

PRO HOUR includes all possible services related to Zipato platform. Depends of what type of Request to you have, we will assign a team member with most suitable skills.

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