- Registration assistance
- Controller tune up
- Assistance with pairing and configuration of devices (up to 3 devices)
- Virtual Security setup
- Virtual Thermostat setup
- Programming (up to 3 rules)
Don’t do it alone!
Your don’t have enough time to analyze all options available? You don’t want to attend trainings and learn about thermostats, security systems, automation rules, IoT and so on..? If so, Zipato Premium Services were made for you. You can still do it yourself, but it’s gonna be much easier with the professional assistance when you need it. First time setup is easy, but every home is different and some specific customizations are often necessary when configuring devices, and setting up additional applications such as security alarm and thermostat.
Why choose Premium Support?
Problems with your devices, home network, rules, or automation system in general can be very frustrating. Zipato Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle. If you’ve got a new device, we’ll help you connect it to your Zipato system. From first-time setup to ongoing maintenance and as-needed troubleshooting, our experts will help you fix your Zipato system issues fast. Now’s your chance to put home automation issues in the hands of experts — and put do-it-alone tech support behind you.
System Setup service is not mandatory. You can setup your system without any assistance, but it will certainly be easier and faster with our assistance.
Our support team will help you configure up to 3 devices and create up to 3 automation rules for you. This will be a good example of how to use the system so you may decide to continue on your own afterwards. However, if you still don’t want to do it on your own, you can buy additional Professional hours required for completing your system. Please advise with our technician about estimated time for finishing the complete setup.
System Setup service will take few hours, but most of the job will be done by our technician. Your engagement will be required only for managing devices physically.
After purchasing the System Setup service you will receive the email message with the coupon code. Then go to community.zipato.com and submit the service Request. Technician assigned to your case will guide you through the rest of the process and help you setup your system.